Helping Low-Intent Users Find What They Need

Helping Low-Intent Users Find What They Need

In an easier and more engaging way

In an easier and more engaging way

Project

Sub-category page Redesign

Project

Sub-category page Redesign

Project

Sub-category page Redesign

Platform

Desktop & Mobile Web

Platform

Desktop & Mobile Web

Platform

Desktop & Mobile Web

Released

Dec 2024

Released

Dec 2024

Released

Dec 2024

What is the problem?

The previous design lacks excitement, misleads users with unclear navigation, and misses opportunities to highlight engaging events.

Lack of Engagement

The design feels like a plain link farm, resulting in low excitement.

Misleading Navigation

Users are not directed to the right place, with links leading to events without any clear indication.

Missed Opportunities to Highlight Events

The design fails to present good events that users might like, missing chances to engage them effectively.

How did this project help both the business and users?

Boost Excitement

Incorporate images and related information to make the page more interesting.

Improve Navigation

Show how many events are available to avoid pages without inventory.

Enhance Suggestions

Highlight popular events to grab users' attention and save them time.

Increased Engagement

Users are spending more time exploring categories and interacting with content due to better organization.

Reduced Drop-off

Streamlined navigation and relevant event displays decreased abandonment, boosting user retention.

Design Details

Chicago Bulls

12 Upcoming Events

Find Tickets

Chicago Bulls

12 Upcoming Events

Find Your Favorites Faster

Display the popular team in the selected category in users location, saving time to search for their local team in the whole list.

Find Your Favorites Faster

Display the popular team in the selected category in users location, saving time to search for their local team in the whole list.

Find Your Favorites Faster

Display the popular team in the selected category in users location, saving time to search for their local team in the whole list.

American East

Team

W

L

GB

New York Yankees

94

68

-

Baltimore Orioles

91

71

3

Boston Red Sox

81

81

13

Tampa Bay Rays

80

82

14

Toronto Blue Jays

74

88

20

American Central

Team

W

L

GB

Cleveland Guardians

92

69

-

Kansas City Royals

86

76

6.5

Detroit Tigers

86

76

6.5

Minnesota Twins

82

80

10.5

Chicago White Sox

41

121

51.5

American West

Team

W

L

GB

Houston Astros

88

73

-

Seattle Mariners

85

77

3.5

Texas Rangers

78

84

10.5

Athletics

69

93

19.5

Los Angeles Angels

63

99

25.5

More Data, More User Engagement

Highlight key sports standings to excite fans and guide them toward the most anticipated games. This enhances engagement on the page and fosters greater trust in Vivid Seats.

More Data, More User Engagement

Highlight key sports standings to excite fans and guide them toward the most anticipated games. This enhances engagement on the page and fosters greater trust in Vivid Seats.

More Data, More User Engagement

Highlight key sports standings to excite fans and guide them toward the most anticipated games. This enhances engagement on the page and fosters greater trust in Vivid Seats.

NHL All Star Game Tickets

0 Events

NHL Heritage Classic Tickets

0 Events

NHL Playoff Tickets

74 Events

NHL Stadium Series Tickets

2 Events

NHL Winter Classic Tickets

1 Event

Stanley Cup Finals Tickets

0 Events

Seamless Browsing, No Wasted Clicks

Display the number of available events within each link, helping users quickly gauge options and avoid clicking into empty event pages—making browsing more efficient and frustration-free.

Seamless Browsing, No Wasted Clicks

Display the number of available events within each link, helping users quickly gauge options and avoid clicking into empty event pages—making browsing more efficient and frustration-free.

Seamless Browsing, No Wasted Clicks

Display the number of available events within each link, helping users quickly gauge options and avoid clicking into empty event pages—making browsing more efficient and frustration-free.

Stray Kids

11 Events

New Jeans

23 Events

NCT

11 Events

(G)I-DLE

13 Events

IU

15 Events

See What’s Hot Right Now

Feature eye-catching images of top-selling artists and performers in the genre, parking excitement and recognition while guiding users toward trending events.

See What’s Hot Right Now

Feature eye-catching images of top-selling artists and performers in the genre, parking excitement and recognition while guiding users toward trending events.

See What’s Hot Right Now

Feature eye-catching images of top-selling artists and performers in the genre, parking excitement and recognition while guiding users toward trending events.

Final Product

My designs are now implemented across 41 sports, 18 concert genre, and 14 theater & comedy sub-category pages.


With the diverse nature of sports and their many sub-categories, I created separate templates for team-based and non-team sports, ensuring an optimized experience tailored to each sport’s unique traits.



Check out featured designs in the links below.

Wanna know more?

I can't spill all the details because of an NDA, but I'm happy to share my learnings and experiences! Feel free to reach out.

jihyehan.uxdesign@gmail.com

Wanna know more?

I can't spill all the details because of an NDA, but I'm happy to share my learnings and experiences! Feel free to reach out.

jihyehan.uxdesign@gmail.com

Wanna know more?

I can't spill all the details because of an NDA, but I'm happy to share my learnings and experiences! Feel free to reach out.

jihyehan.uxdesign@gmail.com

© 2025 Jihye Han. All Rights Reserved.

Light Switch

© 2025 Jihye Han. All Rights Reserved.

Light Switch

© 2025 Jihye Han. All Rights Reserved.

Light Switch